Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1662
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Flights to United States of America
22-Jul-2017
Good

Customer Comments

Booking the flights was easy and I am happy with them. Although when I went to check some information I struggled as the reference I needed on my paperwork was not obvious. I also booked a hotel I since seen some feedback and now not sure I habVe made the right choice.

Flights to United States of America
22-Jul-2017
Excellent

Customer Comments

Excellent price! Easy use of website. Would use again.

Flights to Ethiopia
21-Jul-2017
Good

Customer Comments

Easy to use

Flights to Ukraine
21-Jul-2017
Excellent

Customer Comments

Excellent service I'll recommend

Flights to Finland
20-Jul-2017
Excellent

Customer Comments

easy to use, good price clear invoicing

Flights to South Africa
20-Jul-2017
Excellent

Customer Comments

Best service ever..always reliable and you won't go wrong with travel pack.. I love their customer service...

Flights to China
19-Jul-2017
Excellent

Customer Comments

Overall and very straightforward and purchase experience. The prices was good and excellent value for money.

Flights to Canada
18-Jul-2017
Excellent

Customer Comments

I had very good service from your representatives when I at your office she was happey to halp abound my question good service all round

Flights to China
18-Jul-2017
Good

Customer Comments

I had no problems..excellent service...I will use them again.

Flights to India
17-Jul-2017
Excellent

Customer Comments

Travelpack always have the best deals and the thing that impresses me the most is their customer service.

Flights to India
16-Jul-2017
Excellent

Customer Comments

No issues with price and service.

Flights to Australia
15-Jul-2017
Excellent

Customer Comments

Great service. Easy to use and straight forward.

Flights to Russian Federation
15-Jul-2017
Poor

Customer Comments

Отвратительнвй сервис! Мне нужно было 2 билета, с разной датой обратного полёта. Я бронировала одновременно, и на одном из билетов сайт завис. Когда я попробовала забронировать ещё раз они подняли цену более чем на 100$. Я позвонила, объяснила ситуацию, мне сказали, что у них больше нет билетов по такой цене. И предлагали купить дороже. Я не стала и воспользовадась другой компанией.

Our Response

Спасибо за ваш отзыв

Мы сожалеем о каком-либо разочаровании.

В отношении вашего второго места, когда вы пытались заказать, это может быть недоступно.Наш сторонний поставщик данных отображает тарифы, и они всегда доступны для бронирования любому, кто просматривает тариф. Вероятно, это будет случай, когда ваше место затем было забронировано в другом месте, а затем отобразился следующий доступный тариф.

Мы надеемся, что это поможет.

спасибо

Flights to India
14-Jul-2017
Bad

Customer Comments

My email and phone no weren't uploaded on the airline website by Travelpack, hence I couldn't book a seat or manage my booking on the airline site (Saudia). Had to call 4-5 times and spent over an hour+ in calls waiting for the support staff at Travelpack to get this sorted. Most of them said they would do it after the call, and did not. Had to pressurize the last girl to do it as I was on the call. Not sure if it was laziness or incompetence.

Our Response


Thank you for taking the time to provide us with detailed feedback, we will use this to continue improving our service.

I'm so sorry that you feel our call center experience wasn't satisfactory.  We'll ensure that your feedback is shared with our call center management team.

As per the updates, I can confirm that your email and contact no. has been updated on the airline website and you can now access "manage my booking" section on the airline website.

We hope this assists and we are sorry for any disappointment caused.

Flights to Brazil
13-Jul-2017
Excellent

Customer Comments

Easy buy, not the usual difficult websit.good prices!!!!

Flights to Finland
13-Jul-2017
Excellent

Customer Comments

Very easy to book

Flights to Qatar
11-Jul-2017
Bad

Customer Comments

worst service i have every seen , lost money because of changing the flight without letting people know
if you need more information about the flight you can go to the details below
Schedule Change Booking Ref...R64011-----Please Reply Within 24 Hours---AZH--
Qasim Salih to customer.supportshow detailsshow image slideshow
WIN_20170710_13_13_17_Pro.jpg (171 KB)
WIN_20170710_13_13_41_Pro.jpg (175 KB)
Hello dear Merry according to the conversation we had on the phone which i explained to you that in Erbil i did not have access to internet and because of that i was not be able to check your email Sent to me on : Thu, 6 Jul 2017 12:50 relation to my reservation with you under the reference R64011. and The airline operating about my inbound flight was made a schedule change to the time shown below :

Old flight details:
Flt.No. Date Sector Dept. Arri.
BA6183 08JUL EBLDOH 1900 2125
BA2891 09JUL DOHMAN 0115 0645

New Flight details:
Flt.No. Date Sector Dept. Arri.
BA6198 08JUL EBLDOH 1130 1355 >>>>Time change
BA2891 09JUL DOHMAN 0115 0645

EBL ERBIL IRAQ
DOH DOHA QATAR
MAN MANCHESTER UNITED KINGDOM

as a result of your changing the time and because i did not have access to internet i went to the airport on 08/07/2017 at 4 o'clock and waited there til 6:10 pm and no one from Qatar airways attended to discuss the issue with then i had to buy another ticket from Qatar airways on 09/07/2017 to come back to the UK and the details of the new Ticket is below

QR453 09 JULY ERBIL -DOHA BOARDING 10:30 GATE 208 SEAT 11A
QR5 09 JULY DOHA - LHR BOARDING 1530 SEAT 31H

Our Response


Thank you for your feedback.

We are sorry if you have been disappointed on this occasion.

Where the airline effects a change to the schedule, they inform us and we pass that information on to the passenger.

As we have established, you did not have internet access and your number as entered on the booking, was out of service and this prevented you from receiving our notification.  Even though we, therefore, fulfilled our obligations, we would apologise for any disappointment encountered we, therefore, fulfilled our obligations, we would apologise for any disappointment encountered.

Flights to U.A.E.
11-Jul-2017
Excellent

Customer Comments

Got my eticket on time

Holiday to India
10-Jul-2017
Excellent

Customer Comments

I have used Travelpack for many years for custom designed holidays and have built up individual relationships with the Glasgow office for the USA and with Wembley for India,Thailand ,Cambodia,and Malaysia .
I have always received first class service although I have learnt that package prices are negotiable and have never had any problems on holiday . Whilst it would be cheaper to book holidays direct I prefer to pay a bit extra so that all elements such as transfers and last minute changes are handled efficiently

Flights to Thailand
10-Jul-2017
Good

Customer Comments

😊