Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1081
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
89%
Date Service Score Comments
Flights to Thailand
20-Jan-2018
Good

Customer Comments

Sraightforward, simple, genuine

Flights to Kenya
19-Jan-2018
Excellent

Customer Comments

It good experience and warm welcoming

Flights to Australia
19-Jan-2018
Excellent

Customer Comments

Good ,service.

Flights to India
19-Jan-2018
Bad

Customer Comments

Worst Customer service I have ever received from a travel company. From only fault of their own, the flights were booked at the wrong time and from the wrong airport and when changing the booking they then proceeded to charge an extra £25 for the service. The customer service team were rude, had not empathy and I received no apology or help with any of the booking.

This company should be ashamed of how they treat their customers. NEVER AGAIN!!

Flights to Kenya
18-Jan-2018
Excellent

Customer Comments

Enough information to choose the most competitive carrier.
Your staff were excellent in communicating information back to me

Flights to India
18-Jan-2018
Bad

Customer Comments

I booked 2 tickets and later on for name change had to pay about £175. I got new iternary with changed name. On the day of flight , check in agent told me that I had cnncelled my flight only name change passenger was on the flight list, I never cancelled my flight and I had to buy a new ticket, so on my return I would expect refund

Flights to St. Lucia
18-Jan-2018
Excellent

Customer Comments

good

Flights to United States of America
18-Jan-2018
Excellent

Customer Comments

Great service ever

Flights to Australia
17-Jan-2018
Excellent

Customer Comments

noel was very good new his stuff

Flights to India
17-Jan-2018
Good

Customer Comments

very good

Flights to Iran
17-Jan-2018
Excellent

Customer Comments

Easy to book online and flights were excellent

Flights to United States of America
17-Jan-2018
Good

Customer Comments

Very easy to book on line and also helpful in email queries.
I would use them again.

Flights to Hong Kong
17-Jan-2018
Good

Customer Comments

very good service

Flights to Thailand
17-Jan-2018
Excellent

Customer Comments

They were very flexible in changing the reservation and dealing with delayed payment of my booking.

Flights to Brazil
17-Jan-2018
Poor

Customer Comments

Ok

Flights to Philippines
16-Jan-2018
Excellent

Customer Comments

Good service, Very efficient. Highly recommend.

Flights to United States of America
16-Jan-2018
Good

Customer Comments

I have to admit, I was a bit spectual to start with. But, from booking to checking-in has been a great experience, I will definitely use this site again.

Flights to Thailand
16-Jan-2018
Good

Customer Comments

I have used Travelpack before, and find it very easy to make a booking

Flights to South Africa
16-Jan-2018
Excellent

Customer Comments

Jane knew exactly what she was talking about and I felt I was being treat with respect and dignity and felt that I was the most important customer that travelbag had.

Flights to Saudi Arabia
16-Jan-2018
Bad

Customer Comments

I stated vegetarian meal which was shown on my ticket, however once I was on board I was informed that there was no vegetarian meal allocated for my seat and they had no spare so I wasn't able to eat for the entire journey